Frequently asked questions

Planning a Vacation to Mexico

Why should you talk to an expert before planning your vacation?

Consulting with an expert in Mexico, who knows and lives in the place saves you a lot of time, money, and unnecessary headaches! With our experience, pre-planning a trip together with an expert will significantly improve your trip experience and prevent unwanted surprises during your vacation.

Is the service paid?

The answer is no! We have contracts with the hotels and suppliers we work with. Our profit is through commissions from the hotels themselves and not through our customers. Route planning is part of the service we provide and is without any obligation. And of course also the guide and support here in Mexico for our travelers 🙂

How much time is recommended at each destination?

It really depends on how long you plan to come to Mexico and the type of trip you are looking for. For example, if you like nightlife or if you are looking for quiet and calm places on the beach. That's what we're here for! In one conversation with our representative, we will understand your needs and put together the itinerary for your vacation. Contact us and we will be happy to help you plan your dream vacation 🙂

How can I contact you?

It's very simple! Click on the "schedule a call" button at the top and open a new contact. You can also click on the WhatsApp button and start chatting directly. One of our representatives will get back to you shortly.

What are the ways to get to each destination?

The main destinations - Cancun, Playa del Carmen, and Tulum - can be reached by any vehicle. You can take a taxi, bus or rent a car and go between the different destinations. In order to get to the islands - Isla Mujeres, Cozumel, and Holbox - you will have to board a ferry. Isla Mujeres is reached by ferry from Cancun Cozumel is reached by ferry from Playa del Carmen Holbox is reached by ferry from a town called Chiquila Bacalar can also be reached by car or bus.

Hotel Reservations

Why are hotel prices not displayed?

All prices are very flexible and may change at any time due to dates or hotel occupancy. In order to offer the cheapest price, we always carry out tests in several places. Therefore the offer must be in real-time.

How are you the cheapest?

The fact that we work with the hotels directly allows us to save a lot in fees compared to the big companies. Usually, our prices are cheaper between 10%-20% and sometimes even more. We guarantee the lowest price for every hotel. And if we did not succeed, we will know how to direct you to the most profitable place for you.

Is it worth booking hotels in advance?

This has advantages and disadvantages. The advantage of booking during the trip is the flexibility and spontaneity, you can stay wherever you like or alternatively move to the next destination. On the other hand, it is a risk that during busier seasons the hotels or rooms you want will not be available. Also, the prices always increase as you get closer to the date, and the occupancy of the hotel increases. When you book in advance, you are limited in terms of dates, but that way you will know that you got the cheapest prices for each hotel. It is different for each individual and subject to your consideration. We always recommended booking in advance to avoid wasting time and unnecessary headaches during your vacation.

What are the recommended hotels in each destination?

The choice of hotel depends on your budget and also on the options offered in each destination. Our list of recommended hotels consists mainly of previous reviews of our travelers. This is how we know how to offer the best hotels. During the consultation, we will also recommend the hotels that will suit you best in each destination according to your budget and the nature of the vacation you are looking for. Feel free to go through the recommended hotels in each destination.

Attractions and Day Trips

How do you get to each attraction?

Most local attraction companies work with shuttle services. So before each trip schedule, a driver will come to pick you up from the hotel or the designated pick-up point and drive you to the place.

How do you pay for the attractions?

Most attractions are paid in cash to your driver or guide. There are specific attractions where you will be required to pay in advance. Your agent will make sure to inform you about this.

Are the meals for the trip kosher?

Our food and dishes are kosher, but the cooking is done by a Mexican cook.

Who do the attractions go through?

All the attractions go out through local companies that we work with. The attractions can be booked through us also the day before, until 19:00.


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