Frequently Asked Questions

Covid-19

Do I need to get tested or vaccinated to enter Mexico?

In order to get to Mexico, one does not need to be tested or vaccinated. However, it is important to pay attention to the guidelines that apply to leaving and entering the country during COVID-19.
In addition, the regulations for the destination countries in which you plan to visit must be taken into account to make sure that you comply with the laws that apply in each country. The CDC also recommends that travelers should be tested 1-3 days before an international trip.

Do I need to get isolated when I return from Mexico?

According to the decision of the Ministry of Health, as of September 27, 2021, Mexico is dropped from the list of high-risk countries.

However, you may feel well and not have any symptoms, but you can be contagious without symptoms and spread the virus to others. You and your travel companions (including children) pose a risk to your family, friends, and community for 14 days after you travel. So, it is recommended to self-isolate in your respective homes.

What forms should I fill out before my trip to Mexico?

All incoming travelers must submit an inbound passenger statement, which includes personal information and a health statement.

What are the criteria for travel cancellations due to COVID-19?

The cancellation policy depends on the hotels you book for your vacation. Before you book anything, ask your agent about cancellation options due to the COVID-19.

What is the current state of COVID-19 in Mexico?

As of September 21, 2021 Mexico is listed in the Yellow Countries list.
All restaurants, hotels and entertainment areas operate almost without restrictions and some areas can accommodate up to 60% occupancy. Masks should still be used indoors.

Vacation Plan

Why do I need to speak with an agent to book my vacation?

A travel agent takes all of the headache out of planning a trip and virtually handles all aspects of your travel. Consulting an expert in Mexico, who knows the place like the back of their hand saves you a lot of time and money! With our experience, pre-planning a trip together with an expert will greatly improve your experience and prevent unwanted surprises in your perfect vacation

How does your service work?

It's simple! To start a conversation with an agent, all you have to do is fill out the contact form. During the conversation, we will gather preliminary information about your vacation, understand your expectations and requirements from the vacation, and from there we will move on to planning the route, hotels, attractions and more.

Do I need travel insurance?

Absolutely yes! One of the most important things you need to do before you go on vacation is to activate travel insurance that will cover you in case of need.
Don't forget to check the terms of the insurance and remember that in any case, insurance in the country guarantees you comprehensive and much cheaper treatment.
 
* It is important to keep the phone numbers of insurance companies in case of emergency.

What should I do in case of emergency in Mexico?

In case of an emergency, please contact us through the website chat or by email. We promise to do our best to help any urgent case as soon as possible. In case of danger, you must inform one of the law enforcement and assistance authorities in place.

Prices & payments

Why aren't the prices displayed?

All prices are very flexible and might change anytime. To give you the best deal at the best price, we want to give you a real-time offer. Send us a message to find out more!

Can you work within a certain budget?

Yes, we work within any and all realistic budgets, and an honest sharing of ideas and goals helps us immensely when making recommendations and suggested edits to travel plans.

Does it cost money to get a quote?

No, there is no fee for our vacation planning services as the travel vendors involved recognize our value and compensate us from the gross amount paid.

How can I make sure you give the lowest price?

As experts in our destinations, we know how to get the best and lowest price you can get. Once you get an offer, you can always compare the prices with others and check it yourself.

Will I pay more if I book with a travel agent?

Absolutely not, in fact it's quite the opposite! We guarantee the lowest price for any vacation.
Ideally, you should set a budget and share it with us, so that we can give you a realistic, fun, and memorable itinerary for a price you are comfortable with.

How do I pay for my vacation?

Once we have agreed on the terms of your vacation, we will send you a request for payment. The clearing process is carried out securely by a third party service.

Refunds & Cancelations

Can I cancel my reservation after I paid for it?

The cancellation policy depends on the hotels you book for your vacation. Before you book anything, ask your agent about the cancelation policy.

I arrived at the hotel and there's a problem with check-in. What should I do?

In this case, please contact our customer service as soon as possible. You can reach us through chat or you may call +5219841963905

If order cancellation is approved, how soon will the refund arrive?

After requesting for cancellation, we must contact the hotel and notify them of cancellation of the transaction. If the request is approved, the money will be refunded to your account within 10-15 business days.